Universal Credit

The full roll out of Universal Credit will come to Brent from November 2018.

This means that all new claimants or those with a change in circumstances will have to apply for Universal Credit instead of the benefits listed below:

  • Housing Benefit
  • Job Seeker's Allowance (income based)
  • Employment and Support Allowance (income related)
  • Income Support
  • Working Tax Credit
  • Child Tax Credit

How is it paid?

The six benefits detailed above will be merged into one single payment. Unlike many of the existing benefits, Universal Credit will be paid once a month, rather than weekly or fortnightly, and will be paid directly in to your bank account. This is particularly important if your Housing Benefit is currently paid to your landlord, because under Universal Credit, you will instead receive this money as part of your single payment. This means you will be responsible for paying your rent out of your monthly Universal Credit payment.

Online claiming

The government intends for all Universal Credit claims to be both made and updated online. If you do not have access to the internet then you can use the facilities in Brent libraries and job centres. In addition, we are currently looking into a number of ways to help prepare our residents to manage their claims online.

For further information, please contact the Financial Inclusion Team on 020 8937 2790 or the Income Management Team on 020 8937 2730.

Ready for the roll out?

To ensure that all out tenants are ready for the full roll out Brent Housing Management will be holding a series of roadshows across the borough, where tenants can find out more about Universal Credit and what it may mean to them.

As well as representatives from Brent Housing Management Income Team there will be representatives from

• Citizen’s Advice Brent (CAB)
• Housing Welfare Reform Team
• The Living Room Project


27 June 2018 11:00 – 14:00 William Dunbar House Meeting Room South Kilburn Estate

11 July 2018 11:00 – 14:00 Kingsbury Library

25 July 2018 11:00 – 14:00 Willesden Green Library CANCELLED (will be rearranged)

2 August 2018 11:00 – 14:00 Henderson Close Meeting Room St Raphael’s Estate

8 August 2018 11:00 – 14:00 Harlesden Library 

22 August 11:00 – 14:00 William Dunbar House Meeting Room, South Kilburn Estate