Report a repair

You must tell us, without delay, if there are any faults in your home which we are obliged to repair.

Who is responsible for my repair?

Please note that under your Tenancy Agreement you are responsible for some of your repairs.

What are my repairs responsibilities?

Reporting a repair

Report a non-urgent repair online now

You can also contact Housing Management Customer Response Team.


You can also contact the Customer Response Team by:


Please remember the Customer Response Call Centre is open between the following hours:

  • Monday to Friday 8am to 5pm.

If you need to report a repair and you live in South Kilburn, you can visit the South Kilburn Housing Office.


Check ID

If anyone visits your home claiming to be carrying out work on behalf of Brent Council then please check that they are who they say they are.



Council staff and contractors will always carry identity cards and you should always ask to see their ID before you let them in your home. Please read our section on bogus callers.


View your repairs history with My Account

You're now able to check your repairs history through Brent Council's My Account service.

Register for My Account

Already got one? Log into your MyAccount.

When will my repair get done?

Out of office hours

If an emergency occurs outside office hours you should telephone 020 8937 1234.


The Housing Management Customer Response Team's office hours are between 8am and 5pm Monday to Friday.


Please note that this service is available for emergencies such as:

  • Major damage to the roof
  • Major flooding
  • Major electrical faults in order to make safe only.

You should give your name, address, contact telephone number and the nature of the fault. The Council will take action to remove danger and prevent further damage to property. We will also take action to safeguard people at risk eg. elders, residents with disabilities or expectant mothers.


Where there is a major incident, the Council will put in place measures to deal with this.

Rechargeable repairs

Please be aware that some repairs that we carry out maybe rechargeable.