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  • Check your rent statement
  • Report and view previous repairs
  • Update your details and more
  • Raise service requests

My repair responsibilities

Council tenants repair responsibilities and the council's responsibilities

Report a repair

How to report a council home or communal repair

'How to' repairs videos

Video guides for some simple DIY repairs

Leaseholders and repairs

Leaseholders' repair responsibilities

Gas safety

Gas repairs and gas safety information

Dealing with asbestos

Advice and guidance on asbestos

Water leaks

What to do if there is a water leak

Handyperson scheme

A special scheme for vulnerable council tenants

Wates Community Portal

A special community website run by our repairs and major works contractors' Wates.