Welcome to our new Neighbourhood Housing Managers

07/11/2018

Brent Housing has recently appointed three new Neighbourhood Housing Managers, Magda Goncalves, Geoffrey Mann and Nicola Waugh. They are responsible for the housing management frontline service, and between them manage a team of 15 Housing Officers.

The Neighbourhood Services Team provides all frontline housing management services including anti-social behaviour, tenancy management and estate management. They also provide initial contact for residents on leasehold issues and community engagement. 

We no longer have the traditional patch model for Housing Officers. Residents do not have a named Housing Officer with a patch; a member of staff is allocated as needed. They will cover all frontline issues in the locality areas of Harlesden, Kilburn, Kingsbury and Kenton, Wembley and Willesden and are tasked with providing a responsive service.

The Housing Officers are now much more visible, they are not office based and can attend areas where they are needed. We have also invested in mobile technology so that our staff don’t have to be seated at a desk in the office to work. They use tablets and smartphones which receive live information to enable officers to carry out their duties while out and about, such as estate inspections, tenancy visits and investigations of low level anti-social behaviour. 

To contact the Neighbourhood Services Team, please contact 020 8937 2400 or email housingmanagement@brent.gov.uk