Duo driving the Transformation of Housing Management


The council has appointed two Heads of Service to drive through improvements to the housing services we provide for council tenants and leaseholders.TRoy and Sean

Troy Francis (pictured, on the left) joined us as Head of Housing Management Customer Services at the beginning of October. He is a senior housing management professional with more than 13 years’ experience at a strategic management level and 16 years overall experience in the public sector.

Troy is responsible for the customer contact centre for Housing Management, rents and service charges (income management), tenancy and neighbourhood management, community leadership (resident involvement) and leasehold management.

Sean Gallagher (pictured, on the right) was appointed Head of Property Services in September. He has thirty years of public and private sector experience at a senior level in construction and consultancy.

Sean is responsible for strategic asset management, compliance, responsive repairs, voids and the planned works programme.

Both Troy and Sean join the council’s wider senior Housing team who work under Operational Director, Hakeem Osinaike.