Problems paying my rent

If you have fallen into arrears because of late rent payments then Brent Council can help.

Affordable payment plan

An Income Management Officer can create an affordable payment plan for you with which you pay a little extra to cover your shortfall and over time you will clear the arrears and be paying your rent in advance.


This will mean:

  • No arrears letter;
  • No phone calls; and
  • Peace of mind.
  • Contact details

To arrange a payment plan contact your Income Management Officer.

Enquire about a payment plan

Rent drop-in at Brent Civic Centre

The Council runs a rents drop-in surgery at the Civic Centre where tenants can visit to see a specialist Income Management (Rents) Officer and discuss any queries relating to their rent account.


This can include information on making re-payment arrangements, discussing any legal action that has commenced, paying online, tracing missing payments and general housing benefit and welfare benefit advice.


Although this is a drop-in surgery, appointments are also available. Please contact your Income Management Officer.

Enquire about rent drop-in

Rent drop-in in at South Kilburn

We run a drop on service in South Kilburn.

Thursdays - 9am to 1pm
Community Resource Centre,
The Enterprise Suite,
23 Peel Precinct,


Enquire about rent drop-in

Rent session on St Raphael's Estate

We run an appointment only rent session on St Raphael's Estate.

Fridays - 9am to 1pm and 2pm to 5pm
The Living Room

The Old Boiler House,
Next to 65-80 Besant Way,
St Raphael’s Estate,
NW10 0TY