Transforming council housing services

Welcome to the Housing Management Transformation Programme page.

We want to transform Housing Services, and the way in which we deliver them, so that they really work for the people we serve – you!

We are conducting a review of everything that we do and how we do it, such as our teams, tools, techniques, and training.

We’re also examining what you’ve already told us and looking at how we can do things better in order to achieve the best outcomes for you and get the jobs you need done with minimum fuss.

This is as much about getting the basics right, as it is about re-imagining the way housing management should be delivered in the future. 

We need your help to get this right!

There are a number of events and activities taking place over the next few months that we would love for you to participate in:



January 2018

Our service standards commitment - We are setting up some small focus groups to make sure our new service standards documentation is concise and clear

16 January 2018 (Leaseholders)

30 January 2018 (Tenants)

20 February 2018 (Leaseholders)

27 February 2018 (Tenants)

20 March 2018 (Leaseholders)

27 March 2018 (Tenants)

Come and help us design our future smartphone app. We have some ideas we would like to share, but more importantly we need to know what things you think are the most important, and how it needs to look. We need this to work for you, so this is your chance to shape your future online service offer at a very early stage.


We need volunteers that represent different customer groups

(young people, older people, leaseholders, tenants).

January-18 (dates coming soon)

Transformation Roadshows – we’ll be out & about to get your views!


If you would like to register your interest for any of the above focus groups, please email

Available now is the online survey for you to complete. Your responses will help shape the way we move forward, please click on the link below - it should only take 5 to 10 minutes ... 

Complete online survey